17th Reintegration Puzzle Conference

Rydges World Square, Sydney
19th-21st June 2024

Stepping Up

Marcella Acone

Housing Pathways Program (Prisons), Program Manager
The Salvation Army

I began my career journey at The Salvation Army in 2013.
Summary of employment

2013 Tenancy Support Worker
2015 IAP and Court Integrated Support Worker
2019 Brief Intervention Worker in the Private Rental Access Program
2020 Access Point and PRAP Coordinator
2023 Housing Pathways Program-Prison Program manager

2010 Diploma in Welfare and Community Services
2023 Diploma in Leadership and Management

COVID-19 made our working environment unpredictable and challenging. Overseeing the IAP team and navigating through an uncharted working environment, the new task was to work through practices and redesigning processes. With careful and strategic planning, we were able to establish new and innovative approaches to working with the community, ensuring a continuum of practice.

After a decade of steering through different housing programs, developing roles to fill service gaps, establishing strong relationships, and working collaboratively with local services, I was humbled to have been appointed to my new role.

Throughout my decade long career, I have interacted with hundreds of people and have spent thousands of hours with individuals facing diverse challenges. Housing has been a primary need that I have witnessed first-hand, and in my short time as HPP-P Program Manager, I can identify that more attention could be placed on training and upskilling supports that provide reintegration services.

Major Sponsor

Minor Sponsor